Platform Documentation

Setup guides, configuration walkthroughs, and feature references for the VoiCase platform.

Quick Start

Get Up and Running

Platform overview, initial setup, and first configuration steps.

Core Features

Anonymous Reporting

Set up and manage anonymous reporting channels — web portals, QR codes, and multi-language configuration.

Case Management

Create, assign, track, and resolve cases using the Case Hub — VoiCase's central investigation workspace.

Analytics Dashboard

Understand your analytics dashboard — report volumes, resolution metrics, trend detection, and compliance KPIs.

SLA Tracking

Configure deadlines, escalation rules, and compliance timers — ensure no case misses a statutory or internal deadline.

Advanced

AI Features

AI-powered triage, risk scoring, semantic search, and anomaly detection — how VoiCase uses AI responsibly.

Integrations

Integrate VoiCase with your tech stack. Configure real-time webhooks, set up automated notifications, and leverage API endpoints for enterprise workflows.

Administration

User Management

Configure roles, permissions, and teams in VoiCase. Restrict case visibility, set up regional routing, and protect sensitive data with access controls.

Compliance Settings

Configure GDPR, EU Whistleblowing Directive timelines, data retention schedules, and regional data residency settings to ensure compliance with global laws.

Security

Encryption, SOC 2 compliance, penetration testing, and data residency — VoiCase's security architecture.